Store Policies

HUNGEXPRESSONLINE.COM offers the following Returns Policy: If the products are significantly damaged or defective, please contact us (giapthan2004@sbcglobal.net or call 714-534-5507) within 7 days from the date that you received the product.
All returns are accepted if the product is in resale label condition.
It is recommended that you the buyer purchase insurance for return shipments. All returned must be authorized by Hungexpressonline.com. Please email to giapthan2004@sbcglobal.net or call 714-534-5507 authorization.
All authorized return items will receive a return merchandise authorization number (RMA). All the return products without RMA# are not acceptable. Furthermore, before you decide to return the products, please understand that hungexpressonline.com will definitely decline the returns if you are in one of the following situations:Returns without the RMA number (Return Merchandise Authorization Number).Returns are requested more than 7 days from the date you received the products. All opened, used, or partially used products are not returnable and are not exchangeable to hungexpressonline.com Except the products are already damaged or defective when you received them. All return products must be in original condition and packaging, and we cannot take returns of products that have been assembled or modified.

The return policy of damaged or defective products:
1. Can I cancel my order after I placed the order?  

Order Cancellation Policy: We will refund your order if you cancel before shipped from our warehouse. Otherwise all orders are shipped out, therefore cancellation will be impossible. Thus a 15% restock fee will apply after an order is shipped if returned or cancellation.

2. The product I received is defective or damaged, what can I do?

Please contact us (giapathan2004@sbcglobal.net or call 714-534-5507) to request a RMA# within 7 days from the date you received the products. All authorized return item with RMA# must be shipped back to hungexpressonline.com within 10 days of the RMA issued day.Attention: All the return products without RMA# are not acceptable. The customers must be responsible for all the cost and loss (shipment fee etc.,) if their returns have no RMA#. 

3. What if I realize that the product has problems after 7 days I received the product? 

You have to contact the product manufacturer, which will provide any service, warranty and support.

4.Who is going pay the return shipping fee of the defective, damaged or insufficient products?

After hungexpressonline.com verifies that the returned product is significantly defective, damaged or insufficient, we will pay you the shipping fee of the return products. Hungexpresonline.com will pay for the shipping cost of the return and reship products to the customers. Attention: We only agree to pay for the ground shipping or regular mail service.still has problems? . 

6. Is COD shipment acceptable?

COD shipments will not be accepted; We are not responsible for lost or stolen package, We recommend using a courier that can track your package with a tracking number, and buy insurance for your return shipment. 

7. What is hungexpress return address?

After obtaining the RMA#, you can return products to the address: Hung express. 13832 Brookhurst St, Garden Grove, CA 92843 If you have further questions, please call: 714 534-5507

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